Littman Bros Lighting ships nationally as well as internationally. For international ordering, please contact us directly at email@example.com or call toll-free at 877-237-9098. We offer United Parcel Services (UPS) and United States Postal Services (USPS) as our shipping options.
Shipping and Handling Charges
Shipping and handling charges are calculated based on the method of shipping you select, the address that the package is being sent to, and the number of items in your shopping cart combined with the total weight and dimensions of the package used to ship your order.
How quickly you receive your order depends on the current processing time and the shipping method you choose at the time of checkout. For example, if our current processing time is 1 business day and you select the standard shipping option of 2-5 days, you can expect to receive your order in 3-6 days.
For all orders in stock, we anticipate a processing time of 1-2 business days for domestic shipments depending on the time of day the order was placed. This means that your order will leave our warehouse 1-2 business days after it is placed.
How Do I Calculate My Total Delivery Time?
Processing Time + Shipping Time = Total Delivery Time
What if the estimated delivery date has passed and I still don't have my order?
Please note that the estimated delivery dates are estimates only and are not guaranteed. Due to many factors, estimated delivery dates can also change between the time you place the order and receive your shipment confirmation. We do our best to provide accurate estimates and accommodate you with several other resources for tracking your order, such as invoice details and tracking links. Orders that are shipped via a track able method (such as UPS) will have tracking information available when customer’s login to their accounts. Please check this information when available and read through the following options:
- If the order status indicates that the package has been shipped or the tracking number provided shows that the package has been delivered, please check with your neighbors or family members. Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, garage, or even behind bushes.
- If the tracking information indicates the package is being returned to us, or if the address is incorrect, it may have been undeliverable. Should you suspect that your package is undeliverable, please contact customer service immediately at 847-895-5155 or email firstname.lastname@example.org, so that we can handle your issue in a timely manner.
Delivery Attempts / Signature Required for USPS Express Shipping
All UPS 2nd Day and Next Day Air packages will require a signature. UPS will make 3 attempts to deliver a package. If no one is present to accept the delivery after 3 attempts, the package will be returned to us.
Occasionally, packages are returned to us as undeliverable. When this happens, we automatically issue a refund for the merchandise. The customer is responsible to clear the balance of back-and-forth freight charges incurred on returned packages. Please note that all undeliverable or refused packages are subject to a 20% restocking fee. If the freight and restocking fees are not cleared, the account will be blocked from any future activity until all outstanding balances have been cleared.
We are unable to reship orders that are returned to us as undelivered. If you still wish to receive your order(s), you will have to place a new order.
Tracking Your Order
When your order leaves our warehouse, you will receive a shipment confirmation email. In this email, we will also include a tracking number. This tracking number can be used to track your order at the UPS, or USPS website.
In the event that you receive damaged merchandise, please contact us through our contact form and we will gladly assist you. Replacement glass and miscellaneous parts can often ship within a few business days in an effort to correct problems as quickly and efficiently as possible.
We ask that all shipments be inspected upon delivery and that any damage be reported to us immediately. Claims of damage after 10 days may be subject to a restocking fee. We generally will issue a DHL call tag to pick up the damaged merchandise and we will then re-ship you a new fixture as soon as possible. Please note that we either need to charge you for the replacement (which you'll be refunded when we receive your return) or have the damaged goods in hand before we can ship out any replacements. We apologize in advance for any inconvenience this causes.
Due to the large selection we offer, orders are generally delivered within a 2-week time frame from the date of the order. On occasion, stock levels may be low and/or out of stock resulting in the order to be back ordered. We will make every effort to notify you immediately of any delay involving your order, however, there may be occasions where that information is not readily available. Inventory levels are usually displayed on product pages but if you need a shipment delivered quickly or have any questions about stock levels, please call 847-895-5155 and our customer service department will be happy to assist you.
All lead times for products are estimates based on the typical availability from the respective manufacturers. Please note that these are our best estimates and do not constitute any guarantee on the part of littmanbros.com. We will not be held responsible for expedited shipping charges stemming from a manufacturers' error or delay in the production and/or shipping of items that aren't in stock in our warehouse. Please feel free to call us at 847-895-5155 if you're interested in the finding out the specific availability of a particular item.